REFUND & EXCHANGE POLICY

Refund and Exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Send items back within: 45 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order. 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 


Contacting Rachel

If you have any questions about this Policy, please contact Rachel at: info@rachelmaytumdesigns.com. 

Effective date: 27th March 2019